Refund & Shipping Policy
SHIPPING RATES & COSTS :
All orders are delivered within 4 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We have shipping all over India with a fixed delivery charge of INR 100.
If you haven’t received your order within 10 – 15 days of receiving your shipping confirmation email, please contact us at helpdesk@curizalife.com
Order Tracking:
Customers will receive a shipping confirmation email with order tracking information.
RETURN POLICY:
For Replacements please contact customer care at helpdesk@curizalife.com or call us at 011 47522503
Replacement is offered for the products sold by www.migsray.com, Migspray will bear the 100% cost of return if the product is damaged and unused. Buyer need to send pictures or some evidence for the same.
If product has shipped but has not yet been delivered, please contact customer care at helpdesk@curizalife.com or call us at 011 47522503 and inform about the non-receipt of product. Please make sure you inform the customer care both by email & over the phone.
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Replacement Guarantee above. In case of disputes, Patient must Provide Invoice document.
Refund Policy
We understand that customer satisfaction is paramount, and we strive to provide products of the highest quality. In the event that you receive a defective product, we are committed to addressing the issue promptly and effectively. Please take a moment to review our Refund Policy outlined below:
Defective Product Replacement:
If you receive a product that is defective or damaged, we offer a replacement service to ensure you receive a product in perfect condition. To initiate the replacement process, please follow these steps:
Contact Us:
Email: helpdesk@curizalife.com
Provide Information:
1. Clearly state the issue with the product.
2. Attach clear images or videos showcasing the defect or damage.
Verification:
Our support team will review your request and may ask for additional information if needed.
Confirmation:
Once the defect is verified, we will provide instructions for the return of the defective product.
Replacement:
After receiving the defective product, we will promptly dispatch a replacement to the provided address.
Important Notes:
Please report any defects or damages within 4-5 days of receiving the product to be eligible for a replacement.
Ensure that the product is unused and in its original packaging for a smooth replacement process.
Non-Refundable Policy
It’s important to note that our policy does not include refunds for the purchase amount. We believe in resolving issues by providing a replacement for defective products.
Contact Information:
For any concerns or inquiries related to our Refund Policy, please feel free to contact us through the following channel:
Email: helpdesk@curizalife.com
We appreciate your understanding and cooperation. Our goal is to ensure you have a positive experience with our products, and we are here to assist you with any concerns you may have.